Privacy Policy

Last updated: August 8, 2026

This Privacy Policy explains how Lone Star Spotless Cleaners collects, uses, shares, and protects information when you visit our website, request information, request pricing, schedule cleaning services, communicate with us, or otherwise interact with our business.

1. Who We Are

Lone Star Spotless Cleaners
2323 S Voss Rd, Suite 107, Houston, TX 77057
Phone: 281-397-3840
Email: privacy@lonestarspotless.com

2. Information We Collect

Depending on how you interact with us, we may collect your name, email address, telephone number, service address, ZIP code, property and cleaning details, preferred appointment information, messages, referral source, and other information you voluntarily provide. If you submit a job application, we may also collect general work experience, availability, transportation information, languages, references, and application notes. Our public application does not request a Social Security number or identity-document upload.

For quoting, service planning, and fraud or material-misstatement prevention, we may also obtain or validate property-related information associated with a service address through third-party property-data providers or other reasonably available property records. This may include available square footage, bedroom and bathroom counts, property type, and similar characteristics. Third-party property data may not always be complete or current, and we may ask you to clarify discrepancies.

When you use our online booking or request-information tools, information you submit may be transmitted to service providers that help us manage leads, estimates, scheduling, communications, payments, customer service, and property-data validation.

3. Website, Cookies, Analytics, and Advertising Data

Our website uses necessary cookies and similar technologies for security, session protection, forms, and core website functions. With your permission, we may also use optional analytics and advertising technologies to understand site usage, measure advertising performance, and improve the customer experience. Depending on our active configuration, these technologies may include Google Analytics, Google Ads, Google Tag Manager, and Meta advertising tools.

Optional analytics and advertising tags controlled by our consent manager are not loaded until you make the applicable choice. You may accept all optional categories, reject them, or manage categories individually. You can change your selection at any time by choosing Cookie Settings in the website footer. Your preference is stored in a necessary consent cookie for up to 180 days, after which we may ask again.

Analytics and advertising providers may receive technical information such as IP address, device or browser information, pages viewed, referring URLs, approximate location derived from IP address, and interaction events when the applicable category is enabled. For more information, see our Cookie Policy.

4. How We Use Information

• Provide estimates, respond to inquiries, and schedule or perform cleaning services.
• Validate service addresses and available property characteristics so estimates, staffing, and service scope are based on reasonably accurate information.
• Communicate confirmations, reminders, arrival updates, service information, invoices, and customer-support messages.
• Improve our website, services, operations, and marketing.
• Measure advertising and campaign performance.
• Prevent fraud, abuse, material misstatements, security incidents, and misuse.
• Comply with legal obligations and enforce our agreements.

5. How We Share Information

We do not sell customer information as a standalone product. We may disclose information to service providers that support our operations, including website hosting, online booking and lead capture, communications, analytics, advertising, payment processing, accounting, customer-management services, and property-data verification. We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, personnel, or property.

6. SMS and Email Communications

If you provide a mobile number and consent to text communications, we may send transactional messages related to your inquiry or cleaning service, including estimates, confirmations, reminders, arrival updates, payment information, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

Consent to receive marketing text messages is not required to purchase cleaning services. We do not sell or rent mobile numbers to third parties for their own marketing.

7. Data Retention and Security

We retain information for as long as reasonably necessary for the purposes described in this policy, to maintain business and tax records, resolve disputes, prevent fraud, and comply with law. We use administrative, technical, and physical safeguards appropriate to the information we handle; however, no system can guarantee absolute security.

8. Your Choices and Privacy Requests

You may request access to, correction of, or deletion of personal information we maintain about you, subject to legal and operational retention requirements. Send requests to privacy@lonestarspotless.com.

9. Children’s Privacy

Our website and cleaning services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

10. External and Embedded Services

Pages may contain links to or embedded services operated by third parties, such as maps, social media, online booking, lead forms, or payment providers. Their privacy practices are governed by their own policies.

11. Changes to This Policy

We may update this policy as our services, technology, or legal obligations change. The date at the top indicates the most recent revision.

12. Contact Us

Questions about privacy may be sent to privacy@lonestarspotless.com or mailed to 2323 S Voss Rd, Suite 107, Houston, TX 77057.

12. AI Concierge and Chat

Our website may offer an AI-powered concierge to answer questions about our cleaning services, help visitors compare service options, and guide visitors toward booking or requesting information. Messages entered into the concierge may be processed by a third-party artificial-intelligence service provider to generate a response. Do not submit payment card information, Social Security numbers, passwords, medical information, or other highly sensitive information through chat.

When conversation logging is enabled, chat messages and related interaction data may be retained for customer service, quality, analytics, security, and sales follow-up purposes. The normal retention period is configurable by Lone Star Spotless Cleaners and may be shortened or extended when reasonably necessary for security, legal, or operational purposes. AI-generated responses are informational and may not reflect unusual circumstances; final service scope, pricing, availability, and booking confirmation are controlled by the applicable quote, booking confirmation, and service terms.