House Cleaning Frequently Asked Questions

Recurring cleaning, Deep Cleaning, Signature Clean, Move-In / Move-Out Cleaning, pay-per-room service, TidyUp maintenance, and custom post-construction cleaning may be available.

Review the cleaning checklist. A well-maintained home may qualify for maintenance or recurring service, while buildup or a long gap between professional cleanings may require Signature Clean or Deep Cleaning.

Pricing may consider square footage, bedrooms, bathrooms, home type, condition, service level, frequency, stairs, access, pets, add-ons, and the information provided during quoting.

To prepare consistent estimates and reserve the appropriate amount of cleaning time, Lone Star Spotless Cleaners may validate the service address and available property characteristics—such as square footage, bedroom and bathroom counts, home type, and related details—using third-party property-data software. Customers sometimes provide approximate or ballpark figures, and property records can also differ, so if the information submitted does not materially match available property data, we may contact you for clarification and revise the estimate or scope before an appointment is confirmed. Please provide the most accurate information you have.

Standard residential cleaning appointments generally require a $100 deposit and a valid credit card on file to confirm the booking. Post-construction projects use a separate policy: 40% of the approved estimate, subject to a $500 minimum deposit, plus a valid credit card on file. The remaining post-construction balance is due upon completion unless different written terms are approved. Certain large or high-complexity post-construction projects may require up to 50% upfront.

No. An appointment is secured only after Lone Star Spotless Cleaners sends confirmation by phone, text, email, invoice, calendar notice, or another written method.

Lone Star Spotless Cleaners carries $2 million in aggregate general liability coverage through Hiscox, plus a $10,000 bond covering theft. Cleaning professionals are background-checked.

We prioritize a familiar cleaning team that learns your home, your preferences, and your standards. If a regular team member is unavailable because of illness, vacation, or another scheduling issue, another vetted professional may be assigned while your documented service notes and preferences remain in place.

No. Approved keys, codes, lockboxes, concierge instructions, or another secure access method can be arranged.

Standard supplies and equipment are generally provided. Delicate materials, manufacturer-required products, allergies, or customer-supplied products should be discussed in advance.

Secure valuables and medications, clear clutter from surfaces and floors, wash dishes or place them in the dishwasher, identify restricted rooms, manage pets, and confirm access and parking.

If anything in the agreed cleaning scope is not right, tell us within 72 hours and we will return to re-clean that area at no charge. The guarantee applies to the agreed scope and requires reasonable access to correct the concern.

Hazardous materials, biohazards, pest waste, active infestations, hoarding conditions, mold remediation, exterior high-access work, heavy lifting, hauling, restoration, and specialty contractor work are not standard cleaning services.

Primary areas include River Oaks, Memorial, West University, The Heights, Rice Village, Tanglewood, Afton Oaks, Southside Place, Bellaire, Upper Kirby, Galleria/Uptown, Rice Military, and Sugar Land. Exact address confirmation is required.