Last updated: July 10, 2025

  1. Who We Are

This Privacy Policy applies to Lone Star Spotless Cleaners (“we,” “our,” “us”) and governs your use of our website: www.lonestarspotless.com.

  1. What Personal Data We Collect & Why
  • Contact Forms
    When you submit a quote request, feedback, or inquiry, we collect your name, email, phone number, address, and any message details to respond and provide accurate service.
  • Comments & Reviews
    If you post reviews or comments, we collect the content, your name (or handle), IP address, and browser details to manage and moderate submissions, and to reduce spam.
  • Media Uploads
    Should you share images (e.g., of your space), avoid uploading files with embedded location/EXIF data. We may collect and use metadata, but we don’t store your GPS data.
  • Cookies & Tracking
    We use cookies to:
    • Save your preferences (name, email, site settings).
    • Run analytics (e.g., Google Analytics) to understand site usage—no identifying you personally.
      You can disable cookies via your browser, but some site features may be affected.
  • Embedded Content
    If our pages include embedded videos or maps (YouTube, etc.), those external services may collect your data per their policies.
  1. How We Use Your Data

We use your data to:

  1. Deliver requested services (quotes, scheduling, etc.).
  2. Communicate updates, promotions, or responses to inquiries.
  3. Enhance and maintain the website.
  4. Detect and prevent spam or abusive behavior.
  1. Who We Share Your Data With

We do not sell or rent your personal data. We may share data when:

  • Required by law (court orders, legal requests).
  • Protecting our rights or those of our users.
  • With service providers (e.g., email senders, analytics tools)—limited to what’s needed to provide services.
  1. Data Retention
  • Contact Form Submissions & Reviews: Retained until requested deletion or the account/request is terminated.
  • Cookies: Follow the duration indicated when placed—login cookies expire after 2 days (or longer if “remember me” is selected), preference cookies after one year.
  1. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request a copy of your personal data.
  • Ask us to correct inaccuracies.
  • Request deletion of your data (unless required to retain by law).
    To exercise any rights, email us at privacy@lonestarspotless.com, and we’ll respond within 30 days.
  1. Security Measures

We implement industry-standard security practices—SSL encryption, access controls, and regular audits—to protect your data. Although no system is flawless, we’re committed to safeguarding your information.

  1. Children’s Privacy

Our site is not directed at children under 13. We don’t knowingly collect personal data from anyone under 13. If you believe we have such data, contact us to request removal.

  1. Changes to This Policy

We may update this policy at any time. Any changes will be posted with a new “Last updated” date. Continued use after changes indicates acceptance.

  1. Contact Us

Questions or concerns? Reach out:
Email: privacy@lonestarspotless.com