Lone Star Spotless Cleaners
Terms & Conditions
Effective Date: July 10, 2025
These Terms & Conditions govern the use of the Lone Star Spotless Cleaners website, booking forms, estimates, communications, and cleaning services.
By accessing our website, requesting an estimate, booking a service, approving a quote, communicating with us, or allowing our team to begin service, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website or services.
Lone Star Spotless Cleaners may update these Terms at any time. Continued use of our website or services after updates are posted constitutes acceptance of the revised Terms.
1. Company Contact Information
Lone Star Spotless Cleaners
Website: quote.LoneStarSpotless.com
Phone/Text: 281-397-3840
Email: support@lonestarspotless.com
2. Use of Website and Materials
Permission is granted to temporarily download one copy of materials from the Lone Star Spotless Cleaners website for personal, non-commercial use only.
You may not:
- Modify or copy website materials;
- Use materials for any commercial purpose or public display;
- Attempt to reverse-engineer any website software or forms;
- Remove copyright, trademark, or proprietary notices;
- Transfer materials to another person or mirror them on another server.
This license automatically terminates if you violate any restriction and may be terminated by Lone Star Spotless Cleaners at any time.
3. Booking and Confirmation
Submitting a booking request, estimate request, online form, text message, email, or phone request does not automatically confirm an appointment.
A cleaning appointment is not secured until Lone Star Spotless Cleaners confirms the appointment by phone, text, email, invoice, calendar confirmation, booking confirmation, or other written communication.
We reserve the right to decline, reschedule, cancel, or modify any booking based on availability, property condition, service area, safety concerns, staffing, weather, access limitations, or other business reasons.
4. Quotes, Estimates, and Pricing
All prices provided before service are estimates based on the information available at the time of booking, including but not limited to property size, selected cleaning type, number of bedrooms and bathrooms, condition of the property, requested add-ons, frequency of service, access details, and customer-provided information.
Final pricing may change if:
- The property is larger than stated;
- The home is in worse condition than described;
- Additional rooms, areas, or services are requested;
- Excessive buildup, grease, dust, pet hair, clutter, trash, stains, hard water, soap scum, or debris is present;
- The property requires more time than reasonably expected;
- The customer requests work outside the original scope;
- Access delays or interruptions increase the time required.
If additional time or charges are required, Lone Star Spotless Cleaners will make reasonable efforts to contact the customer for approval before proceeding with additional work. If the customer cannot be reached, Lone Star Spotless Cleaners may, at its discretion, complete only the originally agreed scope or perform additional work reasonably necessary to complete the service.
5. Deposits, Payment Terms, and Card Authorization
A deposit may be required to secure a cleaning appointment. Deposit amounts may vary by service type, property size, appointment date, or other factors.
Unless otherwise agreed in writing, any remaining balance is due immediately upon completion of the cleaning service.
Lone Star Spotless Cleaners may require a valid credit card, debit card, or other approved payment method to be kept on file before service begins. By booking a service, approving an estimate, paying a deposit, or providing payment information, the customer authorizes Lone Star Spotless Cleaners to charge the payment method on file for:
- Deposits;
- Remaining service balances;
- Approved additional time or services;
- Cancellation fees;
- Lockout or access failure fees;
- Recurring service charges;
- Late fees where permitted;
- Other amounts owed under these Terms.
If the customer does not have a payment method on file, the customer remains responsible for paying all balances due.
Failure to pay any remaining balance may result in suspension of future services, cancellation of recurring service, referral to collections, reporting to appropriate business or credit channels where permitted, and/or legal action.
6. Unpaid Balances, Late Fees, and Collection Costs
Any unpaid balance is due immediately upon completion of service unless otherwise agreed in writing.
Balances not paid within 7 calendar days may be considered past due. Lone Star Spotless Cleaners reserves the right to assess reasonable late fees where permitted by law.
If collection efforts are required, the customer agrees to be responsible for reasonable costs of collection where permitted by law, including but not limited to collection agency fees, court costs, filing fees, service fees, and attorney’s fees.
A service concern, complaint, missed area claim, or request for adjustment does not automatically waive, reduce, or delay the customer’s payment obligation unless Lone Star Spotless Cleaners agrees to an adjustment in writing.
7. Recurring Service Discount Terms
Customers who receive a discounted initial cleaning rate based on enrollment in recurring service agree to complete a minimum of five cleanings.
If recurring service is canceled before five cleanings are completed, Lone Star Spotless Cleaners may charge the difference between the discounted initial cleaning price and the standard one-time cleaning price.
Recurring service discounts, promotional pricing, or special offers may not be combined unless approved in writing.
Recurring appointments are subject to availability and may be rescheduled due to holidays, staffing, weather, safety concerns, or other business needs.
8. Cancellation, Rescheduling, and Lockout Policy
Recurring Services
For recurring services, a $75 cancellation fee may apply if the appointment is canceled less than 24 hours before the scheduled service time or if Lone Star Spotless Cleaners is unable to access the property.
One-Time Services
For one-time services, cancellations made after 12:00 PM the day before the appointment may incur a charge of up to 50% of the quoted service price.
Lockout / Unable to Access Property
The customer is responsible for ensuring that Lone Star Spotless Cleaners can access the property at the scheduled service time.
If our team cannot access the property due to locked doors, missing keys, incorrect gate codes, unavailable lockbox codes, no one being present, incorrect address, no response from the customer, parking restrictions, building access restrictions, or similar issues, the appointment may be treated as a late cancellation.
If our team waits more than 15 minutes due to access issues, additional charges may apply, or the service may be canceled.
9. Arrival Window and Delays
Lone Star Spotless Cleaners makes reasonable efforts to arrive on time. However, arrival times are estimates and may be affected by traffic, weather, prior appointments, parking, building access, staffing, supply issues, or other unforeseen delays.
Please allow a 1-hour arrival window.
If we are significantly delayed, we will make reasonable efforts to notify the customer as soon as possible.
10. Access, Utilities, and Customer Responsibilities
The customer is responsible for providing safe and reasonable access to the property.
The customer must ensure that:
- Electricity is available;
- Running water is available;
- Air conditioning or ventilation is reasonable when needed;
- The property is safe to enter and clean;
- Pets are secured if needed;
- Hazardous materials are removed or identified;
- Fragile, valuable, or sentimental items are secured;
- Personal items, clutter, or obstacles are reasonably cleared where cleaning is expected;
- Parking, gate codes, lockbox codes, concierge instructions, or building access details are provided before the appointment.
Lone Star Spotless Cleaners is not responsible for areas that cannot be accessed safely or reasonably.
11. Safety and Right to Refuse Service
Lone Star Spotless Cleaners reserves the right to refuse, pause, cancel, or discontinue service if our team determines that the property, environment, customer, occupant, pet, or situation presents a safety concern.
Safety concerns may include but are not limited to:
- Aggressive pets;
- Unsafe structural conditions;
- Biohazards;
- Human or animal waste;
- Blood or bodily fluids;
- Pest infestations;
- Mold-like substances;
- Excessive heat;
- No utilities;
- Unsafe neighborhood or building conditions;
- Harassment, threats, or inappropriate behavior;
- Weapons or illegal activity;
- Hazardous chemicals;
- Hoarding conditions;
- Any condition our team reasonably believes is unsafe.
If service is stopped or canceled due to safety concerns, the customer may still be charged partially or in full depending on the circumstances.
12. Pets and Home Environment
We love pets, but pets must not interfere with our ability to clean safely and efficiently.
If a pet is aggressive, disruptive, unsecured, or creates unsafe conditions, Lone Star Spotless Cleaners may stop service, skip affected areas, or leave the property.
The customer may still be charged partially or in full if service is interrupted due to pets.
Lone Star Spotless Cleaners is not responsible for pets escaping if they are not properly secured before our arrival.
13. Scope of Service
Cleaning services are limited to the service type, package, add-ons, and scope selected at booking or approved in writing.
Unless specifically included in the customer’s quote or service package, our services do not include:
- Hoarding cleanup;
- Biohazard cleanup;
- Mold remediation;
- Pest infestation cleanup;
- Blood, bodily fluids, or human waste cleanup;
- Animal waste cleanup;
- Heavy construction cleanup;
- Exterior window cleaning;
- Carpet shampooing or steam cleaning;
- Laundry service;
- Dishwashing;
- Moving heavy furniture or appliances;
- Cleaning inside walls, plumbing, vents, ducts, fireplaces, or HVAC systems;
- Cleaning unsafe or inaccessible areas;
- High ladder work;
- Chandelier cleaning;
- Specialty stone restoration;
- Grout restoration;
- Paint removal;
- Rust removal;
- Permanent stain removal;
- Odor remediation;
- Any service requiring a licensed specialist.
Lone Star Spotless Cleaners may skip areas that are unsafe, inaccessible, excessively cluttered, or outside the agreed scope.
14. Excessive Soil, Clutter, or Unusual Conditions
Quotes are based on typical residential or apartment conditions unless otherwise stated.
Additional charges may apply for homes with:
- Excessive dust;
- Heavy grease;
- Excessive soap scum;
- Hard water buildup;
- Heavy pet hair;
- Trash or debris;
- Construction dust;
- Excessive clutter;
- Food buildup;
- Pest evidence;
- Mold-like substances;
- Heavy staining;
- Odors;
- Neglected bathrooms or kitchens;
- Conditions requiring significantly more time than expected.
If the condition of the property prevents completion of the full scope within the estimated time, Lone Star Spotless Cleaners may prioritize the most important areas, request approval for additional time, or revise the quote.
15. Service Equipment and Supplies
Lone Star Spotless Cleaners generally provides its own cleaning equipment and supplies, including commonly used cleaning products.
If the customer has specific products they want used, or if the customer prefers to provide a vacuum, mop, cleaning tool, or specialty product, the customer must notify Lone Star Spotless Cleaners at the time of booking or add the request to the service notes.
Customer-supplied products must be safe, properly labeled, and suitable for the intended surface. Lone Star Spotless Cleaners is not responsible for damage, residue, discoloration, or poor results caused by customer-supplied products or tools.
16. Specialty Surfaces and High-Risk Areas
Certain surfaces, fixtures, or areas require special care and may not produce guaranteed results.
Lone Star Spotless Cleaners does not guarantee results on specialty or high-risk areas, including but not limited to:
- Natural stone;
- Marble;
- Granite;
- Unsealed surfaces;
- Hardwood floors;
- Older fixtures;
- Antique items;
- Delicate glass;
- Chandeliers;
- Blinds;
- Grout;
- Mold-like substances;
- Rust stains;
- Hard water stains;
- Soap scum;
- Vaulted ceilings;
- High shelves;
- High windows;
- Paint splatter;
- Permanent stains;
- Burn marks;
- Scratched surfaces.
These areas may require specialty vendors, restoration companies, or licensed professionals.
17. Final Walk-Through and Service Acceptance
Customers are encouraged to inspect the property before our cleaning team leaves.
If the customer, authorized representative, occupant, leasing representative, property manager, or person present at the property completes a final walk-through and approves the service, the service will be considered completed and accepted at that time.
If no customer or representative is present for a final walk-through, Lone Star Spotless Cleaners may document completion through service notes, photos, employee notes, timestamps, or other reasonable methods.
Any concern discovered after service must be reported under the Right-to-Cure Policy below.
18. Right-to-Cure Policy / Service Concerns
Lone Star Spotless Cleaners takes customer satisfaction seriously and strives to complete every cleaning service thoroughly and professionally.
If the customer believes an area was missed or not cleaned according to the agreed scope of service, the customer must notify Lone Star Spotless Cleaners within 24 hours of service completion.
The customer must provide:
- A reasonable description of the issue;
- Photos when possible;
- The area or room affected;
- Any relevant details needed to evaluate the concern.
Lone Star Spotless Cleaners must be given a reasonable opportunity to return to the property and correct any verified issue within a reasonable time. This is our right to cure.
If the customer refuses to allow Lone Star Spotless Cleaners to return and correct the issue, the customer waives the opportunity for a re-clean, and any remaining balance on the invoice remains due and payable.
Lone Star Spotless Cleaners may, at its sole discretion, offer a courtesy adjustment, partial credit, re-clean, or other resolution. Any courtesy adjustment does not constitute an admission of fault and does not waive the customer’s responsibility to pay any remaining balance unless expressly agreed in writing.
This policy does not apply to issues caused after our team has left the property, including but not limited to:
- Normal use of the home;
- Pets;
- Children;
- Guests;
- Contractors;
- Movers;
- Spills;
- Weather;
- Dust resettling;
- Open windows or doors;
- Building maintenance;
- Activity occurring after service completion.
A complaint or service concern does not automatically waive, reduce, or delay the customer’s payment obligation unless Lone Star Spotless Cleaners agrees to a written adjustment.
19. Damage, Breakage, and Claims
In the rare event that something is damaged or broken during cleaning, the customer must notify Lone Star Spotless Cleaners within 24 hours of service completion when reasonably possible.
The customer must provide photos, a description of the issue, and any relevant details.
Lone Star Spotless Cleaners will review the claim and work to resolve verified issues fairly.
Lone Star Spotless Cleaners is not responsible for:
- Pre-existing damage;
- Normal wear and tear;
- Loose, unstable, improperly installed, or fragile items;
- Items not properly secured;
- Items with prior cracks, chips, weakness, or damage;
- Delicate items left in cleaning areas;
- Damage caused by customer-supplied products or tools;
- Damage caused by pets, guests, children, contractors, movers, or others after our team leaves;
- Items of unusual value not disclosed and secured before service.
No damage claims will be accepted more than 30 days after service.
20. Photos and Quality Documentation
Lone Star Spotless Cleaners may take before-and-after photos of cleaned areas for quality control, internal documentation, employee training, safety documentation, proof of service, and dispute resolution.
Photos will not be used publicly for marketing without customer permission.
Lone Star Spotless Cleaners will make reasonable efforts not to intentionally photograph sensitive personal information, private documents, financial information, medical information, or other confidential materials.
Customers who do not want photos taken should notify Lone Star Spotless Cleaners in writing before service begins. However, refusal to allow documentation may limit our ability to evaluate service concerns, damage claims, or disputes.
21. Chargebacks and Payment Disputes
Customers agree to contact Lone Star Spotless Cleaners first to resolve billing or service concerns before initiating a chargeback or payment dispute.
If a chargeback is filed for a valid completed service, Lone Star Spotless Cleaners reserves the right to submit documentation to the payment processor, including but not limited to:
- Booking records;
- Estimates;
- Invoices;
- Payment records;
- Text messages;
- Emails;
- Call notes;
- Photos;
- Service notes;
- GPS or timestamp records;
- Employee notes;
- Walk-through approval information;
- Right-to-cure communications.
Filing a chargeback does not automatically cancel the customer’s obligation to pay for completed services.
22. Satisfaction Guarantee
Lone Star Spotless Cleaners stands behind the quality of its work.
If a customer reports a concern within 24 hours of service completion and the issue falls within the agreed scope of service, Lone Star Spotless Cleaners will make reasonable efforts to address the concern through a re-clean, correction, courtesy credit, or other resolution at our discretion.
The satisfaction guarantee is subject to the customer allowing Lone Star Spotless Cleaners a reasonable opportunity to inspect, verify, and correct the issue.
The satisfaction guarantee does not apply to areas outside the agreed scope, specialty surfaces, permanent stains, damage, post-service messes, customer-supplied product issues, or conditions requiring specialty restoration.
23. Liability
Lone Star Spotless Cleaners is bonded and insured.
However, Lone Star Spotless Cleaners is not liable for:
- Pre-existing damage;
- Wear and tear;
- Improperly installed fixtures;
- Loose or unstable items;
- Delicate items left unsecured;
- Specialty surfaces;
- Permanent stains;
- Conditions outside our control;
- Damage caused by others after our team leaves;
- Damage caused by customer-supplied products or tools;
- Areas or surfaces that should be handled by a specialist.
To the fullest extent permitted by law, Lone Star Spotless Cleaners’ total liability for any claim related to a cleaning service shall not exceed the amount paid by the customer for the specific service giving rise to the claim.
24. SMS Terms for Transactional Messages
By providing your phone number to Lone Star Spotless Cleaners through our website, quote forms, booking forms, email, phone call, text message, or during a recorded phone call, you consent to receive transactional SMS messages related to your service request.
Transactional messages may include:
- Estimate information;
- Scheduling confirmations;
- Appointment reminders;
- Arrival updates;
- Service updates;
- Payment links;
- Invoice reminders;
- Follow-up messages related to your service;
- Customer support communications.
Message frequency varies. Message and data rates may apply.
Reply STOP at any time to opt out of SMS messages. Reply HELP for assistance.
Opting out of SMS may limit our ability to provide appointment reminders, payment links, arrival updates, or service-related communications.
25. Marketing Communications
Lone Star Spotless Cleaners may send promotional or marketing messages only where appropriate consent has been provided.
Marketing messages may include:
- Discounts;
- Seasonal offers;
- Rebooking reminders;
- Special promotions;
- Service announcements;
- Customer win-back offers.
Consent to receive marketing text messages is not required to purchase services.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
26. Email Communications
By requesting a quote, booking a service, or contacting Lone Star Spotless Cleaners, the customer agrees to receive service-related emails, including estimates, invoices, reminders, confirmations, receipts, and support messages.
Customers may also receive promotional emails if they have provided consent or where otherwise permitted. Customers may unsubscribe from promotional emails at any time.
27. Staff and Contractor Non-Solicitation
Lone Star Spotless Cleaners invests time and resources into recruiting, screening, training, scheduling, and managing its staff and contractors.
Customers may not directly hire, solicit, contract with, or privately engage any Lone Star Spotless Cleaners employee, cleaner, contractor, subcontractor, or former team member introduced through Lone Star Spotless Cleaners for cleaning or related services outside of Lone Star Spotless Cleaners without written permission.
This restriction applies during the customer relationship and for two years after the customer’s last service date.
If this provision is violated, the customer agrees to pay a $5,000 placement/referral fee, representing a reasonable estimate of recruiting, training, administrative, business, and replacement costs. Lone Star Spotless Cleaners may also pursue additional legal remedies where permitted by law.
28. Promotions, Discounts, and Special Offers
Promotions, discounts, and special offers are subject to availability and may be changed, limited, or discontinued at any time.
Promotional offers may not be combined unless approved in writing.
Lone Star Spotless Cleaners reserves the right to refuse, modify, or revoke a promotional offer in cases of error, misuse, fraud, duplicate claims, or abuse.
29. Reviews, Testimonials, and Feedback
Customers may provide feedback, reviews, testimonials, photos, or comments regarding Lone Star Spotless Cleaners.
By submitting feedback directly to Lone Star Spotless Cleaners, the customer grants permission for Lone Star Spotless Cleaners to use the feedback for internal training, quality improvement, and, when appropriate, marketing purposes.
We will not publicly use a customer’s private photos, full name, address, or sensitive personal details without permission.
30. Third-Party Links
Our website may contain links to third-party websites, payment processors, booking platforms, review platforms, maps, social media pages, or other external services.
Lone Star Spotless Cleaners is not responsible for the content, privacy practices, availability, policies, security, or accuracy of third-party websites or services.
Use of third-party websites is at the customer’s own risk.
31. Website Availability and Errors
Lone Star Spotless Cleaners makes reasonable efforts to keep its website, booking forms, quote forms, payment links, and communication tools available and accurate.
However, we do not guarantee that the website or related systems will be uninterrupted, error-free, secure, or free from technical issues.
We reserve the right to correct pricing errors, typographical errors, booking errors, availability errors, or technical mistakes.
32. Privacy
Use of our website and services may involve collection of customer information such as name, address, phone number, email address, service details, payment details, and communication history.
Customer information is used to provide estimates, schedule services, communicate with customers, process payments, improve service, and operate the business.
Please review our Privacy Policy for additional details.
33. Governing Law and Venue
These Terms & Conditions are governed by the laws of the State of Texas.
Any dispute arising from these Terms, the website, estimates, bookings, invoices, communications, or services provided by Lone Star Spotless Cleaners shall be resolved under Texas law.
Where permitted, venue shall be in the appropriate court located in the county where Lone Star Spotless Cleaners operates or where the service was provided.
34. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it enforceable where permitted.
35. Entire Agreement
These Terms & Conditions, together with any written estimate, invoice, service agreement, quote, booking confirmation, or written communication from Lone Star Spotless Cleaners, constitute the entire agreement between the customer and Lone Star Spotless Cleaners regarding the services provided.
Any changes, exceptions, or special arrangements must be agreed to in writing.
36. Questions
For questions about these Terms & Conditions, please contact:
Lone Star Spotless Cleaners
Email: support@lonestarspotless.com
Phone/Text: 281-397-3840