Effective Date: July 10, 2025

  1. Acceptance of Terms

By accessing this website or booking services through Lone Star Spotless Cleaners, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services or site. These terms may be updated at any time without notice, and your continued use of the site constitutes acceptance of the changes.

  1. Use License

Permission is granted to temporarily download one copy of materials from our site for personal, non-commercial use only. You may not modify, copy, or use materials for any commercial purpose or public display. This license shall automatically terminate if you violate any of these restrictions.

  1. Service Equipment

We provide our own cleaning equipment and supplies, including eco-friendly products. If you have specific products you’d like us to use or prefer to provide your own vacuum or tools, please let us know at the time of booking or add it to your service notes.

  1. Booking & Confirmation

Booking a service online initiates a request, not a confirmation. We will contact you via email, phone, or text to confirm availability and scheduling. Your appointment is not secured until you receive confirmation from our team.

  1. Arrival & Delays

While we strive for on-time arrival, please allow a 1-hour window to account for traffic, weather, and unexpected delays. If we are significantly delayed, we will notify you as soon as possible.

  1. Extra Time & Rates

Our pricing is based on standard estimates. If additional time is required due to the condition of the property or unforeseen circumstances, we will contact you for approval before proceeding.

  1. Cancellation Policy
  • Recurring services: A $75 cancellation fee applies for cancellations made less than 24 hours before the appointment or if we are unable to access the property.
  • One-time services: Cancellations made after 12:00 PM the day before the appointment will incur a charge of 50% of the quoted service price.
  1. Recurring Discount Terms

Clients who receive a discounted initial clean based on signing up for recurring services must complete at least five cleanings. If service is canceled before five cleanings are completed, the full one-time service price will be charged retroactively.

  1. Access & Safety

You are responsible for providing access to your property on the scheduled service day. If we are unable to access your home or feel unsafe upon arrival, we reserve the right to leave, and cancellation fees may apply.

  1. Pets & Environment

We love pets, but if any pet exhibits aggressive behavior or interferes with our ability to clean, we may stop the service for safety reasons. In such cases, you may still be charged partially or in full.

  1. Damage & Breakage

In the rare event that something is damaged or broken during your cleaning, please notify us within 24 hours with photos and details. We will evaluate the situation and work to resolve it. We cannot be responsible for items not secured or with pre-existing damage. No claims will be accepted after 30 days.

  1. No Warranty on Specialty Areas

We do not guarantee results on surfaces or fixtures that require special care or are considered high-risk (e.g., chandeliers, blinds, grout, mold, vaulted ceilings). These areas are often better handled by specialists.

  1. Liability

We are bonded and insured. However, we are not liable for pre-existing damage, wear and tear, or issues with delicate or improperly installed fixtures. Our team is trained to report any concerns they notice during service. We guarantee quality work and will return to address any concerns reported within 24 hours of service.

  1. Staff Poaching

Hiring our staff outside of Lone Star Spotless Cleaners within two years of service termination is strictly prohibited. Doing so will result in a $5,000 referral fee and may include legal action to recover damages.

  1. Links

Our website may include links to third-party websites. We are not responsible for the content, availability, or policies of those websites.

  1. Governing Law

These Terms & Conditions are governed by the laws of the State of Texas. Any disputes arising from these terms or services provided shall be resolved under Texas jurisdiction.

Questions?
Contact us at support@lonestarspotless.com or call us at 281.397.3840.